Contacting MTF Finance: Your Options

MTF Finance, a New Zealand-based financial services provider, offers various avenues for customers to reach them. Understanding these options ensures you can efficiently address your inquiries or resolve any concerns.

Phone Support

The primary method for direct contact is often via phone. MTF Finance provides a central customer service number: 0800 550 055. This number is generally available during standard business hours, which typically run from 8:30 AM to 5:00 PM, Monday to Friday (New Zealand time). Calling this number connects you to a customer service representative who can assist with a wide range of topics, including loan applications, account inquiries, payment arrangements, and general information.

When calling, be prepared to provide relevant information to verify your identity and facilitate efficient assistance. This may include your account number, name, address, and date of birth.

Online Contact Form

For less urgent inquiries, MTF Finance offers an online contact form on their website (mtf.co.nz). This form allows you to submit detailed questions or requests, which are then routed to the appropriate department for handling. This method is particularly useful for non-urgent matters that don’t require immediate attention or for providing detailed information that’s easier to type than convey over the phone.

When using the online contact form, ensure you provide a clear and concise description of your issue or question, along with accurate contact information, including your email address and phone number. This allows MTF Finance to respond to your inquiry effectively.

Email Communication

While a direct customer service email address isn’t prominently displayed on their website, you can often initiate email communication through the online contact form, as responses are usually sent via email. It’s important to keep an eye on your inbox and spam folder for replies from MTF Finance.

Branch Network

MTF Finance operates through a network of independently owned and operated branches throughout New Zealand. Visiting a local branch offers a face-to-face interaction, which can be beneficial for complex inquiries or when personalized assistance is desired. To find the nearest branch, you can use the branch locator tool on the MTF Finance website. The branch locator allows you to search by location, providing contact details, addresses, and opening hours for each branch.

When visiting a branch, it’s advisable to call ahead to schedule an appointment, especially if you have a specific issue to discuss or require assistance from a particular team member.

Postal Address

For formal correspondence or documentation, MTF Finance’s postal address is: MTF Finance, PO Box 394, Dunedin 9054, New Zealand.

Social Media

While not a primary channel for customer service, MTF Finance maintains a presence on social media platforms like Facebook. While direct assistance might be limited, these platforms can be used to stay updated on company news and announcements.

Important Considerations

Before contacting MTF Finance, it’s helpful to gather any relevant information, such as your account number, loan details, and any previous correspondence. This will expedite the resolution process. Be prepared to clearly articulate your issue or question and be patient, as response times may vary depending on the volume of inquiries.