MMU Finance Contact: Your Guide to Financial Support and Information

Navigating university finances can be complex. At Manchester Metropolitan University (MMU), the Finance department provides a range of services to assist students and staff with all financial matters. Whether you have questions about tuition fees, scholarships, bursaries, payments, or financial hardship, knowing who to contact and how is essential.

Student Finance Enquiries

For students, the primary point of contact for finance-related queries is usually the Student Hub. They can assist with:

Tuition Fee Enquiries: Understanding payment deadlines, payment methods (including online payments, direct debit, and sponsored payments), and details about tuition fee loan applications.
Scholarships and Bursaries: Information about available scholarships and bursaries, eligibility criteria, and the application process. The Hub can direct you to the relevant online resources and application forms.
Maintenance Loans and Grants: Guidance on applying for and receiving maintenance loans and grants from Student Finance England (or other relevant funding bodies). They can help clarify any issues or discrepancies you may encounter.
Hardship Funds: Information about the University’s hardship funds for students experiencing unexpected financial difficulties. They can explain the eligibility requirements and the application process.
Council Tax Exemption: Confirmation letters for council tax exemption purposes for eligible full-time students.

How to Contact the Student Hub:

Online: Visit the MMU website and search for “Student Hub” or “Finance”. You’ll find contact forms, FAQs, and other useful resources.
Phone: Call the Student Hub’s dedicated phone line. (Check the MMU website for the most up-to-date phone number).
In Person: Visit the Student Hub on campus during opening hours. Locations vary, so check the MMU website for details of the specific Hub location relevant to your faculty or campus.

Staff Finance Enquiries

For MMU staff, finance-related queries are handled by different teams within the Finance department, depending on the nature of the enquiry. Key areas include:

Payroll: Responsible for processing salaries, deductions, and tax-related matters. Contact them for questions about payslips, salary payments, and pension contributions.
Procurement: Deals with purchasing goods and services, supplier payments, and procurement policies.
Expenses: Handles staff expenses claims and reimbursements.
Research Grants: Provides financial administration and support for research grants and projects.

How to Contact Staff Finance Teams:

The specific contact details for each team within the Finance department are typically found on the MMU intranet or the Finance department’s section of the MMU website. Look for dedicated email addresses or phone numbers for specific teams like Payroll or Procurement.

Important Considerations:

Check the MMU Website First: Many common finance-related questions are answered on the MMU website’s FAQ pages or in the online resources provided by the Student Hub and Finance department.
Have Your Student ID or Staff Number Ready: This will help the finance team quickly access your records and assist you more efficiently.
Be Prepared to Provide Documentation: Depending on the nature of your enquiry, you may be asked to provide supporting documentation, such as bank statements, proof of income, or scholarship award letters.
Keep Records of Your Communications: Note down the date, time, and name of the person you spoke with, as well as the outcome of the conversation.

By following this guide and utilizing the available resources, you can effectively navigate your financial matters at Manchester Metropolitan University.

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