De Montfort University (DMU) Finance Office: Your Key Contacts

Navigating university finances can sometimes feel complex. At De Montfort University (DMU), the Finance Office is dedicated to providing students, staff, and external partners with clear and efficient support. Understanding how to contact the correct team member or department within the Finance Office is crucial for resolving queries quickly.

General Enquiries

For general finance-related inquiries, the central contact point is typically the Finance Helpdesk. This is your first stop for questions concerning:

• Tuition fee payments and payment plans
• Invoices and receipts
• Student loans and funding
• Supplier payments

You can usually reach the Finance Helpdesk through several channels:

• Email: Look for a general finance email address on the DMU website. Common examples include [email protected] or [email protected].
• Phone: The DMU switchboard can usually direct you to the appropriate Finance team member. You can find the main university phone number on the DMU Contact Us page. Be prepared to describe your query briefly to ensure you’re connected to the correct department.
• Online Portal/Self-Service: Many universities, including DMU, offer online portals where you can track your account balance, access statements, and submit queries directly. Check the DMU student or staff portal for finance-related sections.

Specific Department Contacts

For more specific issues, contacting the relevant department directly is advisable:

• Student Finance: Queries about tuition fees, scholarships, bursaries, and student loans are usually handled by the Student Finance team. Look for a specific Student Finance email or phone number.
• Supplier Payments: If you are a supplier to DMU and have questions about invoices or payments, contact the Accounts Payable department. Their contact information can usually be found on the DMU website’s supplier information page.
• Expenses and Travel: For reimbursement of expenses or travel-related claims, contact the Expenses department within Finance. DMU staff can generally find details about internal procedures and contacts on the university’s intranet.

Important Considerations

• Website Information: Always refer to the official De Montfort University website (dmu.ac.uk) for the most up-to-date contact information. Contact details can change, so relying on older or unofficial sources can be misleading.
• Student ID: When contacting the Finance Office, be prepared to provide your student ID number. This helps the team quickly identify your account and address your query efficiently.
• Be Clear and Concise: When contacting the Finance Office, clearly state your query and provide relevant details such as your name, student ID, and any reference numbers.
• Check FAQs: Before contacting the Finance Office, check the Frequently Asked Questions (FAQs) section on the DMU website. You may find that your question has already been answered.

By following these guidelines, you can effectively navigate the DMU Finance Office and get the support you need to manage your finances successfully.