Contacting Clydesdale Finance

Need to get in touch with Clydesdale Finance? Whether you’re an existing customer with a query about your account, or a prospective borrower looking for information on finance options, knowing the right channels for communication can save you time and frustration. This guide provides a comprehensive overview of how to contact Clydesdale Finance.

General Customer Service Enquiries

For general enquiries related to existing finance agreements or new product information, your first port of call should be their main customer service line. Unfortunately, a single publicly advertised phone number for all Clydesdale Finance enquiries is often not readily available, as it can vary depending on the specific product or service. Your best bet is to:

• Check Your Agreement Documents: Your finance agreement will usually contain a dedicated customer service number relevant to your account. Look carefully at the fine print.
• Visit Their Website: Clydesdale Finance operates through various dealer networks and partnerships. Start at the originating company’s website (the dealer you took the finance out with). Many dealer websites have dedicated Clydesdale Finance support sections or FAQ pages.
• Look for Specific Brand Contact Information: Often, Clydesdale Finance operates under the branding of a partner organization. For example, if you took out a finance agreement through a particular car dealership, the contact information might be listed under the dealership’s name, even if the finance is provided by Clydesdale Finance.

Making a Complaint

If you are unhappy with any aspect of Clydesdale Finance’s service, you have the right to make a complaint. The formal complaints process generally involves:

1. Initial Contact: Contact Clydesdale Finance through the customer service channels mentioned above, clearly stating that you wish to make a complaint and outlining the details of your grievance. Keep a record of the date, time, and person you spoke with.
2. Written Complaint (if necessary): If your initial contact doesn’t resolve the issue, you may need to submit your complaint in writing. Check their website or your agreement documents for the correct postal address or email address for complaints.
3. Escalation: If you are not satisfied with the outcome of your complaint after Clydesdale Finance has had a reasonable opportunity to investigate (usually within eight weeks), you can escalate the matter to the Financial Ombudsman Service (FOS). The FOS is an independent body that resolves disputes between financial businesses and their customers.

Important Considerations

• Account Information: When contacting Clydesdale Finance, have your account details readily available, such as your agreement number, registration number or customer number. This will help them quickly identify your account and assist you efficiently.
• Security: Be cautious about sharing sensitive personal or financial information over unsecure channels, such as unencrypted email.
• Record Keeping: Keep a record of all communication with Clydesdale Finance, including dates, times, names of representatives, and summaries of conversations. This will be invaluable if you need to escalate a complaint.

By following these guidelines, you can effectively contact Clydesdale Finance and resolve your queries efficiently.